Real Mastery Consulting
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      • NCAT Legislation Update
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  • Real Mastery Consulting
  • About
    • Testimonials
    • Trish Rogers
    • Rosalie Douglas
    • Charmaine Potts
    • Lisa Wood
    • Jim Douglas
    • Heather Hilton
  • CPD Training
    • NSW CPD TRAINING
    • ACT CPD Training
    • CPD Brochure
    • CPD Benefits
  • ENTRY LEVEL QUALIFICATION
    • NSW Assistant Agent Qualification
    • ACT Certificate of Registration >
      • ACT Certificate of Registration Course
  • Real Estate Licensing Qualification
    • NSW COURSE
    • ACT COURSE
  • Real Mastery Courses 2020
  • Skills Courses, Consulting & Resources
    • Skills & Leadership Masterclass
    • Powerful Presentations
  • Our Partners
  • Latest News & Events
    • Update regarding Covid Changes to Commission only Salespeople
    • Rental Assistance Request
    • Tenant Information Statement
    • NSW Landlord Information Statement
    • Tips on how to apply for your licence online
    • NSW Industry Reforms
    • Growth of meth use in houses
    • Make your property stand out
    • NSW Fair Trading Employee Obligations
    • NSW Fair Trading employee change form Licensed
    • NSW Fair Trading employee change form COR
    • NSW Fair Trading Change of Employee Advice
    • HR Dept Selection & Recruitment
    • Order on the Agent
    • 2019 NSW Real Estate Outlook
    • Trust Accounts
    • NBN UPS Battery Replacement
    • NSW Rental Reforms
    • Licence Qualification Changes
    • Work Health & Safety Tips
    • FCA appoints Trish Rogers
    • HR Dept Employment Contracts
    • New general manager appointed
    • Legislation Changes & Updates >
      • NCAT Legislation Update
    • T&C RMC 10 Birthday Competition
    • Top Tax Tips
  • Contact Us
  • Cancellation Policy
Real Mastery Consulting
Cancellation Policy - please note:

At Real Mastery Consulting, we can assist you with your Licensing and Certificate of Registration for both NSW and the ACT.The Registered Training Organisation (RTO) you will enrol with is MRT Training RTO ID 41529. They will be the RTO issuing your qualification on the successful completion of your training.

The following is from the MRT Student handbook:
MRT is solely responsible for issuing Qualifications or Statements of Attainment to graduates of our programs. Qualifications or Statements of Attainment will be issued to you within 30 days of submission of final and complete assessment documentation demonstrating that you have met all of the requirements of the relevant training program.  Click here to download the handbook.

This also assumes that all fees have been paid. No qualification will be issued unless all fees are paid in full.We commit to working with our participants to support successful outcomes, however we reiterate that enrolling in a course of study with us does not in any way guarantee successful completion of that course, nor can we guarantee the issue of any occupational licensing that may be linked with the attainment of a qualification. In the unlikely event of RMC not being able to continue training or assessing, for any reason, we will institute a process of transfer to another RTO. If that is not feasible, a Statement of Attainment for completed work will be issued and you -the Registered Training Organisation (RTO) you will enrol with is MRT Training RTO ID 41529.

They will be the RTO issuing your Statement of Attainment. 
ASQA supports students through effective regulation of the vocational education and training industry. ASQA also accepts information from students about problems with training providers and,in some cases, can reissue student records. For more information please visithttps://www.asqa.gov.au/for-students/resolve-a-problem-with-your-training-provider.html 

FEE-FOR-SERVICE PAYMENT PROCESS
Where participants are required to pay course fees this fee must be paid prior to the commencement of the course. All participants will be issued with a receipt for fees paid. All fees paid in advance will be entered into our system and marked under a section defined as fees paid in advance. RMC does not collect more than $1,500.00 in advance from individuals except in the case of a short course, where all fees must be paid prior to commencement. 

REFUND GUIDELINES Administration (or enrolment) fees are not tuition charges and are non-refundable.

Important - there is no refund offered after Assessments and Notes are emailed/sent to you. 

Should a participant be eligible for a refund it will be paid in accordance to the terms set out in the refund policy as follows: 
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**The following examples are indicative of appropriate circumstances for granting a refund:
• Extended hospitalisation or illness (two-week period minimum) supported by a medical certificate and resulting in extended absence from training
• Childbirth
• Death of a significant other or close family member

**The following examples where a refund is not likely to be granted:
• job change
• change in work hours
• inconvenience of travel to class
• moving interstate
​• retrenchment
Contact us if you have any questions.


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Office Phone:   0431 635 292    
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